Responsibility:
- Can collate data from multiple sources to derive meaningful insights for customers
- Able to plan, conduct, and synthesize customer journey experience
- Strong understanding of various research methodologies (qualitative and quantitative)
- Manages inputs from various sources (i.e., customer interview (can interview for finding insight, especially pain points from customers), survey, etc.) and then synthesizes data
- Can derive meaningful insights and implications based on data and share with relevant departments through a report and research repository
- Can plan, manage, and run an end-to-end research process
- Actively collaborates as part of the agile team to ensure designs are feasible and implemented accurately.
- Have understanding of customer experience metrics and how to track and report on the success of various improvements.
- Identifying customer needs and taking proactive steps to maintain positive experience
- Self-motivated with the abilities to effectively multi-task and work collaboratively in a fast-paced, team environment
- Strong presentation, communication, leadership, and negotiation skills
Qualifications:
- Bachelor Degree in any related fields
- 2 years working experience in customer experience management, customer journey, marketing research, or analyst
- Product and Marketing Knowledge, Analytic Skill, Project Management Skill, Detail Oriented, able to multi-task
- Good communication skills, both verbal and written
- Proactive and Positive Thinking